Facing The Challenge Privacy Policy

We recognize the importance of protecting your personal privacy and this policy is designed to assist you in understanding what information is captured on this site and how we handle it. Our goal is to help you make responsible choices when visiting our site.

Our Four Privacy Promises

  • We protect your personal information as if it were our own.
  • We use your personal information only for the purposes described in this privacy statement.
  • We do not retain your data longer than necessary to fulfill the purposes stated in this privacy statement.
  • We never share your personal information with other parties without good reason.

What Information Do We Collect?

Depending on how you choose to interact with our website, we collect and store different types of personal information. Below you’ll find a detailed overview of what information we collect and under what circumstances:

For Basic Website Visitors

We collect:

  • IP address for security and analytics purposes
  • Cookie data for website functionality
  • General usage data such as pages visited and time spent on site
  • Country of origin and browser type for optimization purposes

When You Complete a Scorecard

We collect:

  • Your name to personalize your results
  • Your email address to send your results and follow-up tips
  • Your scorecard responses to generate your results
  • Date of completion for tracking purposes
  • Optional demographic information if provided

If You Make a Purchase

We collect:

  • Full name for identification and communication
  • Email address for order confirmation and updates
  • Billing address for payment processing
  • Payment details through our secure payment processors
  • Order history and preferences
  • Account login information if you create an account
  • Transaction codes and invoice numbers

How We Use Your Information

Basic Website Visitors

  • Improve website performance and user experience
  • Analyze site usage patterns
  • Maintain security of our services
  • Provide basic site functionality

Scorecard Participants

  • Generate and deliver personalized results
  • Send relevant follow-up tips and recommendations
  • Improve scorecard accuracy and effectiveness
  • Provide additional resources related to your results (with consent)
  • Contact you about related services (with consent)

Customers

  • Process and fulfill orders
  • Provide customer support
  • Send important account updates
  • Handle complaints and inquiries
  • Prevent fraud and maintain security
  • Send service-related communications

Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encryption
  • Regular security updates
  • Limited staff access to personal data
  • Strict data handling procedures
  • Regular security audits

Cookies and Website Usage

Our website uses:

  • Session cookies necessary for content management
  • Functional cookies for user experience
  • Analytics cookies (via privacy-friendly settings)
  • Possible marketing cookies (with consent)

You can adjust your browser settings to manage cookie preferences, though this may affect site functionality.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Restrict processing
  • Data portability
  • Object to processing

Data Retention

  • Basic visitor data: Retained for 12 months
  • Scorecard data: Retained until you request deletion
  • Customer data: Retained while your account is active and as required by law
  • Financial records: Retained as required by applicable laws

Third-Party Processing

When we use third-party services (such as payment processors or email services), we ensure they maintain similar security standards. Our main processors include:

  • Payment processors (PayPal, Stripe)
  • Email service providers
  • Analytics services
  • Hosting providers

Changes to Privacy Policy

We reserve the right to update this privacy policy at any time. The most current version will always be available on this page. Significant changes will be communicated via email if they affect how we process your existing data.

Contact Information

For privacy-related inquiries or to exercise your rights, please contact us at:

Facing The Challenge bv
van der Meerweg 13
3233BW Oostvoorne
The Netherlands
+31 181 3 999 43

Email: via form below

Contact Form

Contact Us